1 Frequently asked questions
1.1 When will you ship my order?
Your order will be shipped within 24 hours with PostNL or DHL. The time of arrival can vary depending on the destination. Generally it shouldn’t take longer than 2 weeks to arrive.
1.2 How much are the shipping costs?
For shipping within the Netherlands the prices are as follow: If it fits in an envelope: € 3.95. You can also choose for a mailbox package with track and trace for € 4.50. If your order does not fit an envelope, the cost for a package are € 5.95. Above € 75, - the shipping is free. If your order will fit in an envelope you can see when you put your product in the shopping cart.
Shipments outside the Netherlands are weight dependent. Place your items in the shopping cart and indicate to which country you want to ship, the costs will be calculated automatically.
1.3 Can I pick up my parcel at a PostNL location?
Yes, if you use parcel shipping you can choose to have your order sent to a PostNL pick-up location near you. Useful for when you are not at home. Currently only available within the Netherlands.
1.4 Do you also ship to the USA?
Yes, we also send to the United States. If you wish, you can choose to see the prices in dollars. This is for information purposes only. The final payment shall be made in euros. The shipping costs can be requested in the shopping cart.
1.5 Why are the prices different for shipping to the USA?
If you order from the USA and the goods are transported out of the European Union, you do not have to pay VAT. You must declare the goods yourself in the state in which you live.
1.6 I selected an extra item in my order but I don't not see it on the invoice
If you have selected an extra item in your order you will not see this specified on your invoice. We can see your complete order and you will receive all the selected items.
1.7 Is everything in stock?
Yes, everything that you can order in the website is in stock.
1.8 Where can I see the size of a stone?
If you click on an item You'll see one large image and some smaller ones.
In one of the small images is always a ruler. When you click on the small picture, you'll see it larger. If there are no smaller images, the size is mentioned in the text.
1.9 I want to order as a company, is this possible?
Yes, that's possible. You can follow the simple ordering process and receive a VAT specified invoice.
1.10 I can’t find what I'm looking for, ‘do you have more than displayed on the website?
Yes, not everything is placed online, please contact us with you questions.