Customer service

The Amber Specialist uses a minimum order value of €19,- to justify the cost of packing materials and labour and to reduce the number of transport movements for small orders. A logical step in reducing CO2 emissions. 

Your order will be shipped within 24 hours with PostNL or DHL. The time of arrival can vary depending on the destination. Generally it shouldn’t take longer than 2 weeks to arrive.

• For shipping within the Netherlands, the costs are: €6,95
• For shipping to Belgium, the costs are: €9.95
• For shipping to Germany, the costs are: €9.95 up to 5 kg and €12.95 from 5 to 20 kg

Shipments to other countries are weight-dependent. Place your items in the shopping basket and indicate the country you want to ship to, the costs will be calculated automatically.

No, we do not ship for free above a certain amount. We did in the past, but due to fluctuating shipping costs, we have opted for more transparency. So there are no hidden costs in the products that allow free shipping, which is fair!

No, the Amber Specialist is a webshop focused on private sales. For wholesale purchases, please visit the Kristal Kartel website

Yes, if you use parcel shipping you can choose to have your order sent to a PostNL pick-up location near you. Useful for when you are not at home. Currently only available within the Netherlands. 

You may expect the stones you selected from the photo (unless otherwise indicated in the text) in your package. We pack them solidly and reliably in recycled material. We do not use expensive packing material and do not put 'free' extras in it. This allows us to deliver good quality for a fair price.

No, you can find a lot of information about the stones on our website. When you order, we do not provide any additional information about the stones.

We only have certificates for meteorites. For this we are registered with the IMCA, an international organisation that monitors the fair trade in meteorites. The certificates are issued with this membership number. Such organisations do not exist for minerals or fossils. Of course, we guarantee the authenticity of all our products. We do this by carefully selecting our suppliers and buying as much as possible directly from the countries where the minerals and fossils are found.

Costs are charged for these because PostNL also charges them. A free return does not exist. This also applies to the return of an uncollected parcel at a parcel point, an incorrectly provided address or a parcel refused by the recipient. The return costs within the Netherlands are €5.95

Yes, we also ship to the United States. Put the items in the shopping cart to calculate the shipping costs. If you wish, you can choose to see the prices in dollars. This is for information purposes only. The final payment shall be made in euros. 

If you order from the USA and the goods are transported out of the European Union, you do not have to pay VAT. You must declare the goods yourself in the state in which you live.

Yes, everything that you can order in the website is in stock.

The size of the stone can be found in two ways:

• In the description of the product
• Or in the last picture of the product with a ruler

One of the two methods is always indicated with the stone

Yes, that's possible. You can follow the simple ordering process and receive a VAT specified invoice.

If you, as a foreign entrepreneur, wish to make use of the VAT reverse charge mechanism, you can do so by creating an account in our webshop. After ordering, we will check your VAT number and the name on the order. If these do not match we will cancel the order. This may take longer than 24 hours before your order is dispatched. The VAT reverse charge mechanism is not available when you place an order as a guest. It is also not possible to credit once paid VAT in order to still make use of the arrangement.

We have more than 3.000 products online. New pieces are added every day. We work with a 30 day stock. Can't find what you're looking for? Keep an eye on our website or subscribe to our newsletter.