Terms and Conditions
Introduction
Below you will find our Terms & Conditions. These apply at all times when you use or place an order via our Website and contain important information for you as a buyer. Please read the Terms & Conditions carefully. We also recommend that you save or print these terms so that you can revisit them at a later time.
Definitions
1 The Barnsteen Specialist: located in Halsteren and registered with the Chamber of Commerce under registration number 88763633, trading under the name The Barnsteen Specialist.
2 Website: the website of The Barnsteen Specialist, accessible via www.debarnsteenspecialist.nl, www.meteoriet.eu and all associated subdomains.
3 Customer: the natural or legal person, whether or not acting in the course of a profession or business, who enters into an Agreement with The Barnsteen Specialist and/or has registered on the Website.
4 Agreement: any arrangement or contract between The Barnsteen Specialist and Customer, of which the Terms & Conditions form an integral part.
5 Terms & Conditions: these present Terms & Conditions.
6 Drop‑off permission: the consent given by Customer to the carrier to deliver the parcel without personal handover, for example via instructions in the carrier’s app or web portal, via a video doorbell or by a written or oral agreement with the delivery person.
Applicability of Terms & Conditions
1 All offers, agreements and deliveries of The Barnsteen Specialist are subject to the Terms & Conditions, unless explicitly agreed otherwise in writing.
2 If Customer includes in his order, confirmation or acceptance notice any provisions or conditions deviating from, or not included in, the Terms & Conditions, these are binding on The Barnsteen Specialist only if and to the extent they have been explicitly accepted in writing by The Barnsteen Specialist.
3 In the event that, in addition to these Terms & Conditions, specific product or service terms also apply, those terms are also applicable; however, in the case of conflicting terms the Customer may always rely on the provision most favourable to him.
Prices and information
1 All prices listed on the website and in other materials originating from The Barnsteen Specialist include VAT and, unless otherwise stated on the website, other government levies. If you use a VPN or otherwise conceal your origin, the prices may be displayed incorrectly. The Barnsteen Specialist is not liable for this.
2 If shipping costs are charged, this will be clearly stated, in good time before the Agreement is concluded. In addition, these costs will be displayed separately in the ordering process.
3 The content of the Website has been compiled with the greatest care. However, The Barnsteen Specialist cannot guarantee that all information on the website is always correct and complete. All prices and other information on the Website and in other materials originating from The Barnsteen Specialist are therefore subject to obvious programming and typographical errors.
4 The Barnsteen Specialist cannot be held responsible for (colour) deviations due to monitor quality.
5 If you as a foreign entrepreneur wish to use the VAT reverse‑charge scheme, this is possible by creating an account in our webshop. After ordering we will perform a check on your VAT number and the name. If they do not match we will cancel the order. As a result it may take more than 24 hours before your order is dispatched. The reverse‑charge rule is not possible when you place an order as a guest. It is also not possible to credit VAT already paid in order to still make use of the scheme.
6 When announcing price reductions we comply with the statutory reference‑price rules. This means that a discount is compared with the lowest selling price we applied in the 30 days preceding the first announcement of that discount, subject to legally permitted exceptions.
Formation of Agreement
1 The Agreement is concluded at the moment the Customer accepts the offer from The Barnsteen Specialist and fulfils the conditions set by The Barnsteen Specialist.
2 If Customer has accepted the offer electronically, The Barnsteen Specialist will promptly confirm receipt of the acceptance electronically. Until the receipt of this confirmation is acknowledged, the Customer has the option to dissolve the Agreement.
3 If it turns out that incorrect data have been provided by Customer when accepting or otherwise entering into the Agreement, The Barnsteen Specialist has the right to fulfil its obligation only after the correct data have been received.
4 The Barnsteen Specialist may, within legal limits, investigate whether the Customer is able to fulfil his payment obligations, but also all facts and factors relevant for a responsible entering into the Agreement. If The Barnsteen Specialist on the basis of this investigation has good grounds to refuse to enter into the Agreement, it is entitled, with reasoning, to refuse an order or application or link special conditions to execution, such as advance payment.
Registration
1 To make optimal use of the Website, Customer can register via the registration form/account‑login option on the Website.
2 During the registration procedure the Customer chooses a username and password with which he can log in to the Website after registration. Customer is responsible for choosing a sufficiently secure password.
3 Customer must keep his login details (username and password) strictly confidential. The Barnsteen Specialist is not liable for misuse of the login details and may always assume that a Customer logging in via the Website is indeed that Customer. All that happens via the Customer’s account is at the Customer’s responsibility and risk.
4 If Customer knows or suspects that his login details have come into the hands of unauthorised persons, he must change his password as soon as possible and/or inform The Barnsteen Specialist so that The Barnsteen Specialist can take appropriate measures.
Execution of Agreement
1 As soon as the order has been received by The Barnsteen Specialist, The Barnsteen Specialist sends the products, subject to the provisions in clause 3 of this Article, as soon as possible.
2 The Barnsteen Specialist is entitled to engage third parties in the execution of the obligations arising from the Agreement.
3 On the Website it is clearly stated how delivery takes place and within which term we deliver. If no term is stated we shall in principle deliver within 7 days.
4 We advise you to check the delivery within 24 hours and report any visible transport damage or shortages to us as soon as possible, preferably with photos.
5 The risk of loss or damage passes to Customer as soon as the product is physically received by Customer or a third party designated by Customer, who is not the carrier.
6 Delivery permission. If the customer grants the carrier permission to leave the package or gives approval for delivery via a video doorbell or app, this counts as acceptance, and the Barnsteen Specialist's liability expires.
7 Delivery at neighbours or collection point. When Customer before or during the order explicitly nominates a neighbour or collection point as the third party, the risk passes once that third party has accepted the parcel or once Customer has collected the parcel at the collection point. Until that moment the risk remains with us.
8 If collected by Customer the risk passes upon actual hand‑over.
9 For shipments outside the EU, customs duties and local taxes are at the recipient’s expense, unless expressly stated otherwise.
Right of withdrawal/return
1 This Article applies only if Customer is a natural person residing in the EU who is not acting in the exercise of his profession or business. Therefore business Customers have no right of withdrawal. Customer has the right to dissolve the remotely concluded Agreement with The Barnsteen Specialist within 14 calendar days after receipt of the product, without giving reasons. Exceptions to the right of withdrawal may apply as stated in Art. 6:230p Dutch Civil Code, including customised products and sealed hygiene products whose seal has been broken after delivery. The term starts on the day after the Customer, or a third party designated by him, who is not the carrier, has received the product, or:
- if Customer in one order ordered several products: the day on which Customer, or a third party designated by him, received the last product;
- if delivery of a product consists of different shipments or parts: the day on which Customer, or a third party designated by him, received the last shipment or last part;
- for agreements for regular delivery of products over a certain period: the day on which Customer, or a third party designated by him, received the first product.
2 Only the direct costs of the return shipment are for the account of Customer. Customer thus bears the return costs him‑/herself. If these costs exceed the regular postal rate, The Barnsteen Specialist will provide an estimate of these costs.
Any costs already paid by Customer for shipping and payment of the product to Customer will be refunded to Customer if the entire order is returned. If the order is returned due to refusal to accept, non‑collection at a pick‑up point or due to an incorrectly provided address then the refund will be made for the products minus the return costs.
3 Within the withdrawal period referred to in clause 1, Customer shall handle the product and packaging with care. Customer shall only open the packaging and use the product to the extent necessary to test the nature, characteristics and functioning of the products. The premise here is that this inspection must not go beyond what Customer could do in a physical store.
4 Customer is only liable for depreciation of the product resulting from handling the product in a manner that goes beyond what is permitted in the previous clause.
5 Customer may dissolve the Agreement in accordance with clause 1 of this Article by sending the model withdrawal form (digitally) to The Barnsteen Specialist, or otherwise unequivocally letting The Barnsteen Specialist know that he revokes the purchase. The Barnsteen Specialist will confirm receipt in case of a digital notification. Following dissolution Customer has another 14 days to return the product. It is also possible to send the product back immediately within the withdrawal period referred to in clause 1, provided the model withdrawal form or other unequivocal statement of withdrawal is enclosed.
Products can be returned to:
The Barnsteen Specialist
Hoge Braak 12
4661 HW Halsteren
The Netherlands
6 Amounts already paid by Customer (in advance) will be refunded to Customer as soon as possible, but no later than 14 days after dissolution of the Agreement, in the same way as Customer paid the order. If Customer opted for a more expensive delivery method than the cheapest standard delivery, The Barnsteen Specialist is not obliged to refund the additional costs.
Unless The Barnsteen Specialist offers to collect the product itself, The Barnsteen Specialist may wait with the refund until it has received the product. Customer must at all times provide the track & trace code of the returned parcel by email to: [email protected]
7 The Website clearly displays, timely before concluding the Agreement, information about whether the right of withdrawal applies and the procedure to be followed.
Payment
1 Customer shall perform payments to The Barnsteen Specialist according to the payment methods indicated in the ordering procedure and possibly on the Website. The Barnsteen Specialist is free to choose the payment methods offered and these may change from time to time. In the case of payment after delivery Customer has a payment term of 14 days starting the day after delivery.
Warranty and conformity
1 This Article applies only if Customer is not acting in the exercise of his profession or business. If a separate warranty on the products is given by The Barnsteen Specialist the manufacturer or importer, this applies, without prejudice to the foregoing, to all types of Customers.
2 The Barnsteen Specialist guarantees that the products meet the Agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the statutory provisions and/or government regulations existing on the date of the conclusion of the agreement. If specifically agreed, The Barnsteen Specialist also guarantees that the product is suitable for other than normal use.
3 A warranty given by The Barnsteen Specialist, manufacturer or importer does not affect the statutory rights and claims that the Customer already has under the Agreement.
4 If the delivered product does not conform to the Agreement, Customer must notify The Barnsteen Specialist within a reasonable time after he has discovered the defect.
5 If The Barnsteen Specialist deems the complaint justified, after consultation with Customer the relevant products will be repaired, replaced or reimbursed. The maximum compensation is, with due observance of the Article regarding liability, equal to the price paid by Customer for the product.
Complaints procedure
1 If Customer has a complaint about a product (in accordance with the Article on warranty and conformity) and/or about other aspects of The Barnsteen Specialist’s service, he may lodge a complaint with The Barnsteen Specialist by phone, email or post. See the contact details at the end of the Terms & Conditions.
2 The Barnsteen Specialist will respond to Customer as soon as possible, and in any case within 3 days of receipt of the complaint. If it is not yet possible to give a substantive or final response, The Barnsteen Specialist will confirm receipt within 3 days of the complaint and provide an indication of the period within which it expects to give a substantive or final response to Customer’s complaint.
3 Note: the European ODR platform was terminated on 20 July 2025 and is no longer available.
Liability
1 This Article applies only if Customer is a natural or legal person acting in the course of his profession or business.
2 The total liability of The Barnsteen Specialist towards Customer for attributable failure to perform the Agreement is limited to compensation of at most the amount of the price agreed for that Agreement (including VAT).
3 The liability of The Barnsteen Specialist towards Customer for indirect damage, including — but expressly not limited to — consequential damage, lost profits, missed savings, loss of data and damage due to business interruption, is excluded.
4 Outside the cases mentioned in the previous two paragraphs, The Barnsteen Specialist has no liability towards Customer whatsoever for compensation, regardless of the basis on which a claim for damages would be founded. The limitations in this Article, however, do not apply if and as far as the damage is caused by intent or gross negligence of The Barnsteen Specialist.
5 Liability of The Barnsteen Specialist towards Customer for attributable failure to perform an agreement arises only if Customer has immediately and properly notified The Barnsteen Specialist in writing of the default, stating a reasonable period for curing the default, and The Barnsteen Specialist remains in default after that period. The notice of default must contain as detailed a description as possible of the default so that The Barnsteen Specialist can respond adequately.
6 A condition for any right to compensation is that Customer reports the damage to The Barnsteen Specialist in writing as soon as possible, but at the latest within 30 days after it arises.
7 In the event of force majeure The Barnsteen Specialist is not obliged to pay for any damage thereby suffered by Customer.
Retention of title
1 As long as Customer has not made full payment for the entire agreed amount, all delivered goods remain the property of The Barnsteen Specialist.
Personal data
1 The Barnsteen Specialist processes Customer’s personal data in accordance with the privacy statement published on the Website.
Reviews and transparency
Reviews on our website are in principle from customers who have purchased from us. We take measures to promote authenticity, such as order‑links and spot checks. If a review has been obtained in another way, we will indicate that.
Final provisions
1 Dutch law applies to the Agreement.
2 To the extent not mandatory by rules of mandatory law, all disputes that may arise in connection with the Agreement shall be submitted to the competent Dutch court in the district in which The Barnsteen Specialist is established.
3 If a provision in these Terms & Conditions is void, this does not affect the validity of the entire Terms & Conditions. In that case, the parties will establish a new provision(s) in its place that gives effect as much as legally possible to the intention of the original provision.
4 In these Terms & Conditions "in writing" also includes communication by e‑mail, provided the identity of the sender and the integrity of the e‑mail are sufficiently established.
Contact details
If after reading these Terms & Conditions you have questions, complaints or comments, feel free to contact us by email.
The Barnsteen Specialist
Hoge Braak 12
4661 HW Halsteren
The Netherlands
tel 0636561877
e [email protected]
KvK 56741944
